Job Information
The Walsh Group Field IT Support Specialist in Cincinnati, Ohio
Overview
The IT Field Support Specialist provides daily service and support to users on a Mega Project via phone, ticketing system, or walk-ups for computer hardware, software and mobile devices. Assist Infrastructure Project Manager with jobsite setups as needed, Assist Network Engineers with various tasks at jobsite.n.
As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.
There are many compelling reasons why exceptional people should consider a career with our company:
Challenging, complex work
Creative and innovative problem-solving environment
Supportive, communicative managers who reward hard work
Opportunities for growth, training, and development
Flexibility in career path & progression
Opportunities to work and live all over the United States
Responsibilities
Provide daily onsite and remote technical support; including network, office applications,printers, computer equipment, and mobile devices.
Assist with setting up networking equipment for job site. May assist with set-up of other jobs in the area.
Outfit and support video conferencing as needed.
Follow procedures and understand basic concepts to handle all Level 1 & 2 Support KnowledgeMatrix items
Work toward becoming Subject Matter Expert on all Level 1 Support Knowledge Matrix items.
Participate in daily huddle meetings with Corporate IT and scheduled meetings with Field IT personnel and Corporate IT Managers.
Report weekly/bi-weekly with IT Managers to discuss issues, concerns, successes in area ofinfluence.
Work closely with Corporate IT team to ensure corporate IT Standards are implemented at the job.
Qualifications
Degree in Information Technology or related field or relevant experience
At least 2 years’ experience in IT support related field - will consider internships and part-time experience as well
Must have a strong ability to work with many customers including guests and business partners in addition to supporting your team
Strong follow-up skills and ability to resolve IT-related issues in a timely manner
Exceptional customer service etiquette and responsiveness is A MUST
Occasional evening/weekend hours will be required and occasional travel throughout area
Ability to prioritize tasks and work in a fast-paced environment
Must be a self-starter and not necessarily waiting for direction
Must be able to work with multi-discipline teams
Possess a 'can do', enthusiastic attitude
Must be able to speak, read, understand and write in English
The Walsh Group offers competitive wages and benefits, including:
Medical, Dental & Vision Insurance
Generous Vacation Time & Paid US Holidays
Company 401(k) Matching Contributions
Flexible Spending Accounts (FSA)
Employee Assistance Program (EAP)
Commuter Benefits Program
Maternity Leave Policy
Short and Long-Term Disability Insurance
Term Life and AD&D Insurance
Equal Opportunity Employer, Disability/Veteran
Job Locations US-OH-Cincinnati
Requisition ID 2025-14455
Position Type Experienced - Full-Time
Category Information Technology
Division Transportation